This privacy policy explains how MYITSUPPORT collects, uses and discloses personal and other information MYITSUPPORT receives in connection with the user support services we provide to user (the "Services") in accordance with the Terms of Use . When you submit information through our website, email, chat session, provide it to our technicians or, use the Services, you(the "user") agree to our use of this information consistent with this privacy policy.
HOW MYITSUPPORT COLLECTS INFORMATION
We provide user support services to consumers using web-based tools and software as well as through telephone support of our users. These tools may include software that enables us to remotely access and control a user’s computer with their permission. We require certain information and permissions from you to provide the Services.
Some information we collect may be provided by the user directly such as when requested by a form or on the phone by a technician. Other technical information might be collected or accessed by or through our diagnostic and related tools as our computers work with yours to provide the Services.
PAYMENT INFORMATION:
If you register for the Services, MYITSUPPORT may collect credit card information, and other payment information. Like many companies, MYITSUPPORT may use third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. MYITSUPPORT uses payment information to complete your transactions. Computer and System Information SUBSCRIBER( USER) COMPUTER INFORMATION: We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include: Information about the date of purchase of your computer, Type of computer Identification number of your computer Make and model of your computer and/or any computer hardware, Software installed or peripherals attached to it, Condition of the computer, System and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products lists.
REMOTE ACCESS:
While requesting support you may request for the problem to be resolved by enabling MYITSUPPORT technicians to have access to and take control of your computer. MYITSUPPORT uses software tools which enable you to grant control of your computer to an MYITSUPPORT technician remotely over the Internet. This allows the MYITSUPPORT technician to diagnose or correct problems without ever coming to the location of your computer. MYITSUPPORT does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so. MYITSUPPORT technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. MYITSUPPORT maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.
DIAGNOSTIC TOOL:
MYITSUPPORT uses some online diagnostic tolls that may collect a wide variety of useful information about the state of a computer system and your applications. This information is communicated to Yogi using security technologies over the Internet. MYITSUPPORTanalyzes this information to help diagnose and solve end-user problems. The MYITSUPPORT diagnostic application is not designed to collect sensitive information including information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. Use of the Remote Access and Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.
LIVE HELP SESSION RECORDS:
MYITSUPPORT reserves the right to monitor and record on-line and off-line sessions between users and MYITSUPPORT technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information.
COOKIES:
We may use cookies and similar technologies to provide you with more personal service on our website and as you interact with MYITSUPPORT. Cookies are small pieces of information stored by your browser on your computer's hard drive or on your device. Cookies help us keep track of the preferences you specify.
HOW MYITSUPPORT COLLECTS INFORMATION
We provide user support services to consumers using web-based tools and software as well as through telephone support of our users. These tools may include software that enables us to remotely access and control a user’s computer with their permission. We require certain information and permissions from you to provide the Services.
Some information we collect may be provided by the user directly such as when requested by a form or on the phone by a technician. Other technical information might be collected or accessed by or through our diagnostic and related tools as our computers work with yours to provide the Services.
PAYMENT INFORMATION:
If you register for the Services, MYITSUPPORT may collect credit card information, and other payment information. Like many companies, MYITSUPPORT may use third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. MYITSUPPORT uses payment information to complete your transactions. Computer and System Information SUBSCRIBER( USER) COMPUTER INFORMATION: We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include: Information about the date of purchase of your computer, Type of computer Identification number of your computer Make and model of your computer and/or any computer hardware, Software installed or peripherals attached to it, Condition of the computer, System and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products lists.
REMOTE ACCESS:
While requesting support you may request for the problem to be resolved by enabling MYITSUPPORT technicians to have access to and take control of your computer. MYITSUPPORT uses software tools which enable you to grant control of your computer to an MYITSUPPORT technician remotely over the Internet. This allows the MYITSUPPORT technician to diagnose or correct problems without ever coming to the location of your computer. MYITSUPPORT does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so. MYITSUPPORT technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. MYITSUPPORT maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.
DIAGNOSTIC TOOL:
MYITSUPPORT uses some online diagnostic tolls that may collect a wide variety of useful information about the state of a computer system and your applications. This information is communicated to Yogi using security technologies over the Internet. MYITSUPPORTanalyzes this information to help diagnose and solve end-user problems. The MYITSUPPORT diagnostic application is not designed to collect sensitive information including information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. Use of the Remote Access and Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.
LIVE HELP SESSION RECORDS:
MYITSUPPORT reserves the right to monitor and record on-line and off-line sessions between users and MYITSUPPORT technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information.
COOKIES:
We may use cookies and similar technologies to provide you with more personal service on our website and as you interact with MYITSUPPORT. Cookies are small pieces of information stored by your browser on your computer's hard drive or on your device. Cookies help us keep track of the preferences you specify.